👋 Hey there! I'm Hazuki, a UX/product designer working out of DC. My journey here wasn't exactly straightforward—I cut my teeth in customer support for years, which gave me a front-row seat to just about every way users can get tripped up by bad design. There came a point where after the thousandth call helping someone navigate a confusing interface, I had this moment: "What if instead of explaining the problems, I just fixed them?" That question stuck with me and eventually blossomed into what's now a genuine passion for UX. These days, I pour my energy into creating experiences that click immediately—no instruction manual needed.

My background spans projects in travel and food. These days, I'm collaborating with Philly Truce, creating solutions that help keep communities safe. The projects that really get me excited? Ones that bridge cultural gaps, make technology more accessible, or simply make someone's day a little better. That's the stuff that keeps me going.

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• Table of Contents

Selected work

↓ Click into each project to learn more about its creation, goal and current version.

My projects

About me

• From Support Desk to Design Studio My journey began at a customer support desk, where I spent my days helping people navigate technology challenges. Those conversations taught me something valuable: behind every frustrated click or confused scroll is a person just trying to accomplish something important to them. That insight shapes everything I do now. The empathy I developed listening to hundreds of users directly influences how I approach design problems today. I'm grateful for that foundation—it's helped me create interfaces that feel more human and considerate.
• How I Work I tend to approach projects with equal parts thoughtfulness and dedication. You'll usually find me listening carefully in meetings, organizing notes to make sure nothing falls through the cracks, and checking in with teammates to see how they're doing. I believe good design comes from understanding people first, then solving problems together. While I take my work seriously, I don't take myself too seriously—I've found that a genuine smile and willingness to help goes a long way in building trust with both users and colleagues.
• Life Beyond Screens Outside of work, I find joy in simple pleasures—trying new recipes inspired by my travels, exploring local food scenes, and finding cozy cafés with good coffee. I'm always planning my next adventure. These experiences refresh my perspective and remind me of the diverse ways people interact with the world—insights I bring back to my design work.

Skills & Tools

• UX Skills: Wire framing, Prototyping, Interaction Design, User Research, Usability Testing
• Design Tools: Figma
• Workflow: Agile, Lean UX, Remote Collaboration, Cross-functional Teams
• Languages: Japanese (native), English (business)

UX-Relevant Work Experience & Education

Education