👋 Hi, Thank you for visiting my portfolio. I’m Hazuki - a digital product designer based out of Washington D.C, with a strong foundation in building empathy and fostering inclusive experiences.
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↓ Click into each project to learn more about its creation, goal and current version.
My projects
About
- From Customer Advocate to UX Champion: My career began in customer support, where I developed a deep understanding of customer needs and frustrations. Driven by a desire to fundamentally solve their problems, I recognized the need for innovative solutions beyond existing answer and solution. This experience instilled in me a strong desire to pursue a career in product design. Through independent study, I've honed my design skills, eager to leverage my empathy and creative problem-solving abilities to create products that truly delight customers.
- Beyond Design:
- ISFJ-T Personality: This allows me to be a supportive and dependable colleague, always willing to go the extra mile.
- Interests: Fueling my creativity with a good cup of coffee and exploring the world of craft beers!
- Ready to Learn & Grow: I'm eager to join a team where I can contribute my skills and continuously refine my knowledge in the ever-evolving field of UX design.
Career & Education
| Date |
Company |
Company Detail |
Position |
| 02/2024 - Current |
Apex Systems |
Contracted by the best-selling video game in the world |
Customer Support Agent |
| 11/2020 - 09/2022 |
TableCheck |
Table management SaaS, Series D |
Help Desk Specialist |
| 04/2018 - 03/2020 |
Travelience |
Tour guide and supplier marketplace with 10 employees |
Customer Service |
| 03/2016 - 12/2016 |
Hosty |
Airbnb property management service with 10 employees |
Customer Service Agent |
Bachelor of Arts, International Studies, Doshisha Women’s College of Liberal Arts, Kyoto, JAPAN
Contact
📨 Email Me →
LinkedIn →
📝 My Resume →