👋 Hi, Thank you for visiting my portfolio. I’m Hazuki - a UX designer from Japan with a background in customer support and a passion for creating intuitive, user-friendly experiences. After years of helping users navigate digital products, I became deeply interested in solving design problems at their core. This led me to transition into UX design, where I combine my understanding of user needs with an iterative, problem-solving mindset. I have a strong understanding of Agile methodologies and Lean UX principles, allowing me to collaborate effectively in fast-paced environments. With experience in the travel and restaurant industries, I focus on designing seamless digital experiences that enhance both customer satisfaction and business success. Currently deepening my skills in interaction design and prototyping, I’m eager to work on impactful projects that bridge cultural and digital experiences.
↓ Click into each project to learn more about its creation, goal and current version.
| Date | Company | Company Detail | Position |
|---|---|---|---|
| 02/2024 - Current | Apex Systems | Contracted by the best-selling video game in the world | Customer Support Agent |
| 11/2020 - 09/2022 | TableCheck | Table management SaaS, Series D | Help Desk Specialist |
| 04/2018 - 03/2020 | Travelience | Tour guide and supplier marketplace with 10 employees | Customer Service |
| 03/2016 - 12/2016 | Hosty | Airbnb property management service with 10 employees | Customer Service Agent |
Bachelor of Arts, International Studies, Doshisha Women’s College of Liberal Arts, Kyoto, JAPAN